Relationship Coaching Policy
Effective Date: July 23, 2025
Welcome to the Questions and Tisane Relationship Coaching Policy! I’m Ashley Cantave, and I’m excited to begin working with you as a relationship coach.
In order to best serve you, I want to make sure we’re on the same page about a few things. This policy is an agreement between you (the “client”) and me (the “coach” or “relationship coach”) so we’re both aware of our rights and responsibilities throughout the coaching process.
How It Works
My coaching services are for people 18 years old and older. If you’re younger than 18 years of age, I can’t work with you as a coach.
If you are 18 or older and interested in working with me, start by filling out the form here so I have a better idea of your particular situation. We can then schedule a free 50-minute session to take place over Google Meet. During that session, I’ll help you uncover one of the patterns that’s keeping you from finding long-term relationships. I’ll also help you learn how you can start to break that pattern and get on the path to finding true love.
The purpose of this session is to give you a sense of what I can do for you as a coach and also to help me determine whether we’re a good fit for each other. After the free session, if I think we are a good fit and you would like to sign up for one of my coaching services, I’ll help you decide which one would be best suited to your needs. (More on this in the “Coaching Services” section below.)
Once you choose a service, I’ll send you an invoice through PayPal for the then current price of the service you select. The invoice must be paid before we can start scheduling paid coaching sessions, whether individual or as part of a package. If you choose to sign up for the package, day 1 begins the day of your first paid session. The end of the package will be eighty-nine (89) calendar days later (ninety (90) days total).
(Each “month” of the coaching package corresponds to a 30-day period, the first day of the first period beginning the day of your first paid session.)
Note: You don’t need a Google account to use Google Meet. But all messages exchanged through Google Chat will require one.
Coaching Services
There are currently two coaching services you can choose from:
Individual 50-minute sessions over Google Meet
The 50-minute sessions will be scheduled sometime during my coaching hours, which are Monday-Thursday 1:00pm-4:00pm EST, excluding major US holidays (New Year’s Day, Independence Day, Thanksgiving, and Christmas).
The day before your session, I’ll send you an email reminding you of the date and time. Then, on the day of the session, a few hours before it takes place I’ll send you a Google Meet link you can use to join the meeting at the appointed time.
The three-month (90-day) Unlock Your Compatibility Code coaching package, which includes the following:
Weekly coaching sessions over Google Meet (50 minutes)
Every week, I’ll schedule a 50-minute coaching session with you to discuss how you’ve been doing, what you’ve uncovered by doing the assignments I give you, and how we can use that information to help you move forward. These sessions will help me understand how you’re progressing, while also giving me a better idea of what kinds of assignments to give you.
The sessions will be scheduled sometime during my coaching hours, which are Monday-Thursday 1:00pm-4:00pm EST, excluding major US holidays (New Year’s Day, Independence Day, Thanksgiving, and Christmas).
The day before your session, I’ll send you an email reminding you of the date and time. Then, on the day of your session, a few hours before it takes place I’ll send you a Google Meet link you can use to join the meeting at the appointed time.
Assignments following every session
During each coaching session, I’ll give you a few assignments I would like you to focus on and (ideally) finish by the time of our next session.
After your session, I’ll email you notes about what we discussed along with your assignments. While it’s up to you whether or not you do them, I strongly advise you to complete them because they’ll help you make progress toward your goals faster and keep track of the progress you’ve made.
Please let me know if you’re having issues completing any of the assignments. The sooner you let me know, the sooner we can make adjustments.
Unlimited online messaging through Google Chat
When we’re not in a session, I still want to be able to offer you support. That’s why I invite you to send me as many messages as you like through Google Chat. I’ll respond to them during my coaching hours.
Email support
You can also email me anytime during your package, and I’ll respond during my coaching hours.
Payment Policy
When you agree to schedule a paid coaching session or when you sign up for the coaching package, I’ll send you an invoice through PayPal for the cost. The cost must be paid before we can schedule an individual session or a session as part of a coaching package. You don’t need a PayPal account to pay the invoice.
For the package, you have the option of paying in full or in installments. If you pay in installments, each “month” that you pay for is a 30-day period. Day 1 of the first period is the day of your first paid session.
Please note that when you submit a payment, you’re agreeing to this Relationship Coaching Policy and the Privacy Policy. Please read them before submitting a payment. And also know that, although I’ll be the one working with you as a coach, you’ll be submitting your payment to my company Questions and Tisane, LLC.
Note: PayPal is a third-party payment processor. I’m not responsible for PayPal’s policies or privacy practices. I encourage you to read PayPal’s User Agreement and Privacy Policy before submitting a payment.
Cancellation
You can cancel a session or a package at any time for any reason. If you cancel an individual 50-minute session, I’ll ask if you would like to reschedule. If so, we’ll reschedule. If not, you’ll receive a refund in accordance with the “Refund Policy” below.
If you cancel a session as part of a package, we’ll reschedule. And if you cancel a package, you’ll receive a refund in accordance with the “Refund Policy.”
If the time of your session comes and you’re not in the meeting, I’ll wait ten minutes. After that, we’ll have to reschedule. Unfortunately, I can’t extend meeting times if you don’t arrive on time, but we can try to make up for any missed time through messaging or email.
Though I will try my best to be present for every session, if for some reason I need to cancel one, I’ll do so before the meeting time. We’ll reschedule the session if it’s part of a package. If it’s an individual session, I’ll ask if you would like to reschedule. If so, we’ll reschedule. If not, I’ll give you a full refund.
And if I have to cancel a package for any reason, I’ll let you know and give you a full refund. (See the “Disclaimer” below for more information.)
Refund Policy
This is the refund policy for 50-minute coaching sessions:
If for any reason you’re unable to attend a coaching session, you can cancel anytime before the session for a full refund. Also, if you’ve already paid for a session but fail to attend it without canceling, your full payment will be refunded.
No refunds will be given after a 50-minute session takes place.
This is the refund policy for the coaching package:
If you pay for the package in full, you’ll receive a full refund if you cancel anytime during the first 30 days of your package. (Day 1 begins the day of your first paid session.) If you cancel anytime during the first 60 days of your package, you’ll be refunded 50% of what you paid. No refund will be given after the first 60 days.
If you pay for the package in installments, you’ll receive a full refund for your most recent payment if you haven’t attended any sessions within that “month” or 30-day period. If you’ve attended at least one session within that 30-day period you’ve paid for, no refund will be given for that month.
To request a refund, simply send me an email at ashleyc@questionsandtisane.com, and I’ll refund your payment to you.
Privacy Policy
Your privacy is very important to me. Any information you share with me will be handled according to the Questions and Tisane Privacy Policy. Additionally, I will never disclose the details of our sessions or message exchanges (email or chat) with anyone unless I have your permission or am legally obligated to do so.
To further protect your privacy, if you’ve chosen to use Google Chat, I will delete our chat from my Google account sixty (60) days after the last message has been exchanged. If you become a client and for any reason you don’t have a copy of your messages but would like one, please let me know before that 60-day period has elapsed.
However you choose to communicate, I will keep your completed coaching application form and emails in case you decide to become a client or purchase another service in the future. If you would like me to delete your completed application and/or emails, please let me know.
Updates
From time to time, I may update this policy. The most current version will always be posted here and indicated by the “Effective Date” above. Please check back frequently to see if any changes have been made. I’ll notify you of any material changes with a notice at the top of this policy and through email, but I get to decide which changes qualify as “material.” If you continue to use the coaching services after the “Effective Date,” you’re agreeing to the new policy.
Disclaimer
Coaching is not a substitute for professional counseling or therapy. If you’re in need of either of these services, please see a qualified professional. When you send me a completed coaching application form, I’ll let you know whether I think professional counseling or therapy would be better for you. I’ll also let you know whether I think a different coach or service would be better suited to your needs.
And if, in the course of a session or package, I feel that counseling, therapy, or another service would be better for you, I’ll let you know. If this happens during a package, I’ll cancel it and give you a full refund.
I offer no guarantees as a result of using my coaching services. My job as your coach is to offer the best information and guidance I can to help you in your particular situation. It’s up to you to decide how you use the information and guidance I give you. And even if you do follow my advice, I still offer no guarantees. The most I can say is that I will listen mindfully and without judgment to what you share with me and give you the best advice I can for your situation. The rest is in your hands.