Money Mindset Coaching Policy

Effective Date: July 8, 2025

Welcome to the Questions and Tisane Money Mindset Coaching Policy! I’m Ashley Cantave, and I’m excited to begin working with you as a money mindset coach.

In order to best serve you, I want to make sure we’re on the same page about a few things. This policy is an agreement between you (the “client”) and me (the “coach”) so we’re both aware of our rights and responsibilities throughout the coaching process.

How It Works

My coaching services are for people 18 years old and older. If you’re younger than 18 years of age, I can’t work with you as a coach.

If you are 18 or older and interested in working with me, start by filling out the form here so I have a better idea of your particular situation. We can then schedule a free 50-minute Money Mindset Coaching session to take place over Google Meet.

During that session, I’ll help you uncover one of your limiting beliefs about money and show you how you can replace it with one that’s more helpful for you. The purpose of this session is to give you a sense of what I can do for you as a coach and also to help me determine whether we’re a good fit for each other.

After the free session, if I think we are a good fit and you agree to sign up for the coaching package, I’ll send you an invoice through PayPal for the then current price of the service. The cost must be paid before we can schedule the first paid session. Day 1 of the package is the day of that first session. The end of the package will be twenty-nine (29) calendar days later (thirty (30) days total).

Note: You don’t need a Google account to use Google Meet. But all messages exchanged through Google Chat will require one.

Coaching Services

I’m currently offering a 30-day Money Mindset Coaching Intensive. Here’s what the package includes:

  • Weekly Money Mindset Coaching sessions over Google Meet (50 minutes)

    • Every week, I’ll schedule a 50-minute Money Mindset Coaching session with you to discuss how you’ve been doing, what you’ve been doing, and where we want to go from here. These sessions will help me understand how you’re progressing, while also giving me a better idea of what kinds of assignments to give you.

    • The sessions will be scheduled sometime during my coaching hours, which are Monday-Friday, 1:00pm-5:30pm EST, excluding major US holidays (New Year’s Day, Independence Day, Thanksgiving, and Christmas).

    • The day before your session, I’ll send you an email reminding you of the date and time. Then, on the day of the session, a few hours before it takes place I’ll email you a Google Meet link that you can use to join the meeting at the appointed time.

  • Assignments following every session

    • During each coaching session, I’ll give you a few assignments I would like you to focus on and (ideally) finish by the time of our next session.

    • After your session, I’ll email you notes about what we discussed along with your assignments. While it’s up to you whether or not you do them, I strongly advise you to complete them because they’ll help you make progress toward your goals faster and keep track of the progress you’ve made.

    • Please let me know if you’re having issues completing any of the assignments. The sooner you let me know, the sooner we can make adjustments.

  • Unlimited online messaging through Google Chat

    • When we’re not in a session, I still want to be able to offer you support. That’s why I invite you to send me as many messages as you like through Google Chat. I’ll respond to them during my coaching hours.

  • Email support

    • You can also email me anytime during your package, and I’ll respond during my coaching hours.

Payment Policy

When you agree to sign up for the coaching package, I’ll send you an invoice through PayPal for the cost. The cost must be paid before we can start scheduling coaching sessions as part of the package. You don’t need a PayPal account to pay the invoice.

Please note that when you submit a payment, you’re agreeing to this Money Mindset Coaching Policy and the Privacy Policy. Please read them before submitting a payment. And also know that, although I’ll be the one working with you as a coach, you’ll be submitting your payment to my company Questions and Tisane, LLC.

Note: PayPal is a third-party payment processor. I’m not responsible for PayPal’s policies or privacy practices. I encourage you to read PayPal’s User Agreement and Privacy Policy before submitting a payment.

Cancellation

You can cancel your coaching package at any time for any reason. If you do cancel, you’ll receive a refund in accordance with the “Refund Policy” below. If you need to reschedule a coaching session, just let me know in advance and we can reschedule.

If the time of your session comes and you’re not in the meeting, I’ll wait ten minutes. After that, we’ll have to reschedule. Unfortunately, I can’t extend meeting times if you don’t arrive on time, but we can try to make up for any missed time through messaging or email.

Though I will try my best to be present for every session and to respond to messages in a timely fashion, if for any reason I need to reschedule a session or take a break in responding to messages during coaching hours, I’ll let you know in advance. I apologize for any inconvenience this might cause.

And if I have to cancel the package for any reason, I’ll let you know and give you a full refund. (See the “Disclaimer” below for more information.)

Refund Policy

If you need to cancel the package for any reason, you’ll receive a full refund if you cancel anytime during the first 10 days. (Day 1 begins the day of your first paid session.) If you cancel anytime during the first 15 days of your package, you’ll be refunded 50% of what you paid. No refund will be given after the first 15 days.

To request a refund, simply send me an email at ashleyc@questionsandtisane.com, and I’ll refund your payment to you.

Privacy Policy

Your privacy is very important to me. Any information you share with me will be handled according to the Questions and Tisane Privacy Policy. Additionally, I will never disclose the details of our sessions or message exchanges (email or chat) with anyone unless I have your permission or am legally obligated to do so.

To further protect your privacy, if you’ve chosen to use Google Chat, I will delete our chat from my Google account sixty (60) days after the last message has been exchanged. If you become a client and for any reason you don’t have a copy of the messages but would like one, please let me know before that 60-day period has elapsed.

However you choose to communicate, I will keep your completed coaching application form and emails in case you decide to become a client or purchase another package or service in the future. If you would like me to delete your completed application and/or emails, please let me know.

Updates

From time to time, I may update this policy. The most current version will always be posted here and indicated by the “Effective Date” above. Please check back frequently to see if any changes have been made. I’ll notify you of any material changes with a notice at the top of this policy and through email, but I get to decide what changes qualify as “material.” If you continue to use the coaching services after the “Effective Date,” you’re agreeing to the new policy.

Disclaimer

Money mindset coaching is not a replacement for receiving professional financial advice. If you’re in need of this kind of advice, please see a qualified professional. When you send me a completed coaching application form, I’ll let you know whether I think a different coach or service would be better suited to your needs.

And if, in the course of coaching, I feel that a different coach or service would be better for you, I’ll let you know. I’ll also cancel the package and give you a full refund.

As a money mindset coach, my job is to guide you on your money journey. But since it’s your journey, it’s up to you to decide how you use the information and advice I give you. I offer no guarantees that coaching will give you the outcome you want or any particular outcome at all. I can only offer the best guidance and advice I can based on your current situation and goals. The rest is up to you.