Financial Coaching Policy

Effective Date: July 17, 2025

Welcome to the Questions and Tisane Financial Coaching Policy! I’m Ashley Cantave, and I’m excited to begin working with you as a financial coach.

In order to best serve you, I want to make sure we’re on the same page about a few things. This policy is an agreement between you (the “client”) and me (the “coach”) so we’re both aware of our rights and responsibilities throughout the coaching process.

How It Works

My coaching services are for people 18 years old and older. If you’re younger than 18 years of age, I can’t work with you as a coach.

If you are 18 or older and interested in working with me, start by filling out the form here so I have a better idea of your particular situation. We can then schedule a free 50-minute coaching session to take place over Google Meet.

During that session, I’ll help you uncover one of your financial habits that’s keeping you stuck. And then I’ll show you how you can change that habit to one that’s more beneficial for you. The purpose of this session is to give you a sense of what I can do for you as a coach and also to help me determine whether we’re a good fit for each other.

After the free session, if I think we are a good fit and you agree to sign up for the coaching program, I’ll send you an invoice through PayPal for the then current price of the service. The cost must be paid before we can schedule the first paid session. Day 1 of the package is the day of that first session. The end of the package will be eighty-nine (89) calendar days later (ninety (90) days total).

Note: You don’t need a Google account to use Google Meet.

Coaching Services

I’m currently offering a Debt Freedom & Wealth Kickstart coaching package. The entire package consists of seven coaching sessions held over the course of six months. While you will be paying for individual sessions, this program requires a minimum three-month or four-session commitment.

Each of the coaching sessions will be 50 minutes long and will take place over Google Meet.

  • The sessions will be scheduled sometime during my coaching hours, which are Monday-Friday, 1:00pm-5:30pm EST, excluding major US holidays (New Year’s Day, Independence Day, Thanksgiving, and Christmas).

    • The day before your session, I’ll send you an email reminding you of the date and time. Then, on the day of the session, a few hours before it takes place I’ll email you a Google Meet link that you can use to join the meeting at the appointed time.

  • Assignments following every session

    • During each coaching session, I’ll give you a few assignments I would like you to focus on and finish by the time of our next session. The assignments I give will be based on what month of the program you’re in.

      • Month 1 will focus on debt repayment assignments, Month 2 will focus on budgeting assignments, and Month 3 will focus on wealth-building assignments. While most of these assignments will be action-oriented, I may occasionally give you journaling or other assignments to help you make money mindset shifts necessary to manage your finances effectively.

    • After your session, I’ll email you notes about what we discussed along with your assignments. Please let me know if you’re having issues completing any of the assignments. The sooner you let me know, the sooner we can make adjustments.

  • Unlimited online messaging through Google Chat

    • When we’re not in a session, I still want to be able to offer you support. That’s why I invite you to send me as many messages as you like through Google Chat. I’ll respond to them during my coaching hours.

  • Email support

    • You can also email me anytime during your package, and I’ll respond during my coaching hours.

Payment Policy

When you agree to sign up for the coaching package, I’ll send you an invoice through PayPal for the cost. The cost must be paid before we can start scheduling coaching sessions as part of the package. You don’t need a PayPal account to pay the invoice.

For the package, you have the option of paying in full or in installments. If you pay in installments, each “month” that you pay for is a 30-day period. Day 1 of the first period is the day of your first paid session.

Please note that when you submit a payment, you’re agreeing to this Financial Coaching Policy and the Privacy Policy. Please read them before submitting a payment. And also know that, although I’ll be the one working with you as a coach, you’ll be submitting your payment to my company Questions and Tisane, LLC.

Note: PayPal is a third-party payment processor. I’m not responsible for PayPal’s policies or privacy practices. I encourage you to read PayPal’s User Agreement and Privacy Policy before submitting a payment.

Cancellation

Once the first three months of the program have passed, you’re free to cancel at any time for any reason. If you cancel an individual 50-minute session, I’ll ask if you would like to reschedule. If so, we’ll reschedule. If not, you’ll receive a refund in accordance with the “Refund Policy” below.

If the time of your session comes and you’re not in the meeting, I’ll wait ten minutes. After that, we’ll have to reschedule. Unfortunately, I can’t extend meeting times if you don’t arrive on time, but we can try to make up for any missed time through messaging or email.

Though I will try my best to be present for every session, if for any reason I need to reschedule one, I’ll let you know in advance. I apologize for any inconvenience this might cause. And if I have to cancel the program for any reason, I’ll let you know and give you a full refund. (See the “Disclaimer” below for more information.)

Refund Policy

If for any reason you’re unable to attend a coaching session, you can cancel anytime before the session for a full refund. Also, if you’ve already paid for a session but fail to attend it without canceling, your full payment will be refunded. No refunds will be given after a session takes place.

To request a refund, simply send me an email at ashleyc@questionsandtisane.com, and I’ll refund your payment to you.

Privacy Policy

Your privacy is very important to me. Any information you share with me will be handled according to the Questions and Tisane Privacy Policy. Additionally, I will never disclose the details of our sessions or emails with anyone unless I have your permission or am legally obligated to do so.

However you choose to communicate, I will keep your completed coaching application form and emails in case you decide to become a client or purchase another package or service in the future. If you would like me to delete your completed application and/or emails, please let me know.

Updates

From time to time, I may update this policy. The most current version will always be posted here and indicated by the “Effective Date” above. Please check back frequently to see if any changes have been made. I’ll notify you of any material changes with a notice at the top of this policy and through email, but I get to decide what changes qualify as “material.” If you continue to use the coaching services after the “Effective Date,” you’re agreeing to the new policy.

Disclaimer

Financial coaching is not a replacement for receiving professional financial advice. If you’re in need of this kind of advice, please see a qualified professional. When you send me a completed coaching application form, I’ll let you know whether I think a different coach or service would be better suited to your needs.

And if, in the course of coaching, I feel that a different coach or service would be better for you, I’ll let you know. I’ll also cancel the package and give you a full refund.

As a financial coach, my job is to help you improve your financial situation. But it’s up to you to decide how you use the information and advice I give you. I offer no guarantees that coaching will give you the outcome you want or any particular outcome at all. I can only offer the best guidance and advice I can based on your current situation and goals. The rest is up to you.