Crushes and Tisane Policy
Effective Date: August 19, 2025
Welcome to the Questions and Tisane Crushes and Tisane Policy! I’m Ashley Cantave, and I’m excited to begin chatting with you about your crush.
In order to best serve you, I want to make sure we’re on the same page about a few things. This policy is an agreement between you (the “client”) and me so we’re both aware of our rights and responsibilities throughout the Crushes and Tisane process.
How It Works
My Crushes and Tisane services are for people 18 years old and older. If you’re younger than 18, you can’t use my Crushes and Tisane services.
If you’re 18 or older and interested in chatting with me about your crush, start by filling out the form here so I have a better idea of your particular situation. After receiving your application, if I think we’re a good fit and you would like to become a client, you can sign up for a Crushes and Tisane chat (see below). Once you sign up, I’ll send you an invoice through PayPal for the then current price of the service.
The invoice must be paid before I can begin chatting with you. If your chat session comes and I haven’t yet received any form of payment from you, I’ll cancel the invoice and ask if you would like to reschedule.
Note: All Crushes and Tisane chats will require a Google account.
Crushes and Tisane Chat
This is the current Crushes and Tisane service that’s available:
50-minute chat over Google Chat
The 50-minute chat will be scheduled sometime during my chatting hours, which are Monday-Friday 1pm-5:30pm EST, excluding major US holidays (New Year’s Day, Independence Day, Thanksgiving, and Christmas).
The day before your chat, I’ll send you an email reminding you of the date and time. Then, at the time of the chat, I’ll send you a message and we can continue from there.
Payment Policy
When you agree to schedule a paid chat, I’ll send you an invoice through PayPal for the cost. You can pay anytime before the chat takes place. If your chat session arrives and I haven’t yet received any form of payment, I’ll cancel the invoice and ask if you would like to reschedule.
Please note that when you submit a payment, you’re agreeing to this Crushes and Tisane Policy and the Privacy Policy. Please read them before submitting a payment. And also know that, although I’ll be the one chatting with you, you’ll be submitting your payment to my company Questions and Tisane, LLC.
Note: PayPal is a third-party payment processor. I’m not responsible for PayPal’s policies or privacy practices. I encourage you to read PayPal’s User Agreement and Privacy Policy before submitting a payment.
Cancellation
You can cancel a chat at any time for any reason. If you cancel, I’ll ask if you would like to reschedule. If so, we’ll reschedule. If not, you’ll receive a refund in accordance with the “Refund Policy” below.
Though I will try my best to be present for every chat session, if for some reason I need to cancel one, I’ll do so before the chat and ask if you would like to reschedule. If so, we’ll reschedule. If not, I’ll give you a full refund.
Refund Policy
This is the refund policy for Crushes and Tisane chats:
If for any reason you’re unable to attend a chat session, you can cancel anytime before the chat for a full refund. Also, if you’ve already paid for a chat but fail to attend it without canceling, your full payment will be refunded.
No refunds will be offered after a chat takes place.
To request a refund, simply send me an email at ashleyc@questionsandtisane.com, and I’ll refund your payment to you.
Privacy Policy
Your privacy is very important to me. Any information you share with me will be handled according to the Questions and Tisane Privacy Policy. Additionally, I will never disclose the details of our chats with anyone unless I have your permission or am legally obligated to do so.
To further protect your privacy, I’ll delete our chat from my Google account sixty (60) days after the last message has been exchanged. If you become a client and for any reason you don’t have a copy of our chat but would like one, please let me know before that 60-day period has elapsed.
I will, however, keep your completed Crushes and Tisane application form in case you decide to become a client or purchase another service in the future. If you would like me to delete your completed application, please let me know.
Updates
From time to time, I may update this Crushes and Tisane Policy. The most current version will always be posted here and indicated by the “Effective Date” above. Please check back frequently to see if any changes have been made. I’ll notify you of any material changes with a notice at the top of this policy and through email, but I get to decide which changes qualify as “material.” If you continue to use the Crushes and Tisane services after the “Effective Date,” you’re agreeing to the new policy.
Disclaimer
Crushes and Tisane is not a substitute for professional counseling or therapy. If you’re in need of either of these services, please see a qualified professional.
When you send me a completed Crushes and Tisane application form, I’ll let you know whether I think professional counseling or therapy would be better for you. And if, in the course of a chat, I feel that counseling or therapy would be better for you, I’ll let you know.
I offer no guarantees as a result of using my Crushes and Tisane services. My job is to listen to you talk about your crush and help you sort through your feelings or offer advice if you ask for it. It’s up to you to decide how you use the information and guidance I give you. And even if you do follow my advice, I still offer no guarantees. The most I can say is that I will listen mindfully and without judgment to what you share with me and give you the best advice I can for your situation. The rest is in your hands.