Crushes and Tisane Policy
Effective Date: May 5, 2025
Welcome to the Questions and Tisane Crushes and Tisane Policy! I’m Ashley Cantave, and I’m excited to begin chatting with you about your crush.
In order to best serve you, I want to make sure we’re on the same page about a few things. This policy is an agreement between you (the “client”) and me so we’re both aware of our rights and responsibilities throughout the Crushes and Tisane process.
How It Works
My Crushes and Tisane services are for people 18 years old and older. If you’re younger than 18, you can’t use my Crushes and Tisane services.
If you’re 18 or older and interested in chatting with me about your crush, start by filling out the form here so I have a better idea of your particular situation. After receiving your application, if I think we’re a good fit and you would like to become a client, I’ll help you decide which of my “Crushes and Tisane Services” is right for you (see below). After you decide, I’ll send you an invoice through PayPal for the then current price of the service you select.
The invoice must be paid before I can begin chatting with you. If your chat session or messaging period comes and I haven’t yet received any form of payment from you, I’ll cancel the invoice and ask if you would like to reschedule (more on this in the “Payment Policy” section below).
Note: Phone calls are currently only available to people in the US. All chats that take place over Google Chat will require a Google account, as will all messaging periods.
Crushes and Tisane Services
There are currently two Crushes and Tisane services you can choose from:
50-minute chat over Google Chat or by phone
The 50-minute chat will be scheduled sometime during my chatting hours, which are Monday-Friday 1pm-5:30pm EST, excluding major US holidays (New Year’s Day, Independence Day, Thanksgiving, and Christmas).
The day before your chat, I’ll send you an email reminding you of the date and time. Then, at the time of the chat, I’ll send you a message or call you on the phone number you provided (or an alternate number, if you prefer) and we can continue from there.
Unlimited online messaging through Google Chat for one (1) week (7 days)
The one-week (7-day) period begins on the first Saturday after payment has been received. I’ll send you an email to confirm the beginning of the period. From that Saturday until 5:30pm EST on the following Friday, you can send me as many messages as you like. I’ll respond to them during my chatting hours: Monday-Friday 1pm-5:30pm EST, excluding major US holidays (New Year’s Day, Independence Day, Thanksgiving, and Christmas).
If a chat day happens to fall on a major US holiday, we’ll make up for it by adding one more chat day (i.e. if a holiday is on a Wednesday, instead of the messaging period ending the upcoming Friday at 5:30pm, it will end instead on the following Monday at 5:30pm). One chat day before the last day of the messaging period, I’ll send you a reminder email letting you know that the period will be ending the following chat day. I’ll also send another email to confirm the end of the period.
Payment Policy
When you agree to schedule a paid chat or messaging period, I’ll send you an invoice through PayPal for the cost. You can pay anytime before the chat or period takes place. If your chat session or period arrives and I haven’t yet received any form of payment, I’ll cancel the invoice and ask if you would like to reschedule.
Please note that when you submit a payment, you’re agreeing to this Crushes and Tisane Policy and the Privacy Policy. Please read them before submitting a payment. And also know that, although I’ll be the one chatting with you, you’ll be submitting your payment to my company Questions and Tisane, LLC.
Note: PayPal is a third-party payment processor. I’m not responsible for PayPal’s policies or privacy practices. I encourage you to read PayPal’s User Agreement and Privacy Policy before submitting a payment.
Cancellation
You can cancel a chat or messaging period at any time for any reason. If you cancel a 50-minute chat, I’ll ask if you would like to reschedule. If so, we’ll reschedule. If not, you’ll receive a refund in accordance with the “Refund Policy” below.
If you cancel a one-week messaging period, I’ll ask if you would like to reschedule. If so, we’ll reschedule. If not, you’ll receive a refund in accordance with the “Refund Policy.”
Though I will try my best to be present for every chat session, if for some reason I need to cancel one, I’ll do so before the chat and ask if you would like to reschedule. If so, we’ll reschedule. If not, I’ll give you a full refund.
If I have to miss a chat day during the one-week messaging period, I’ll let you know in advance and make up for it by adding one more chat day. Please see the “Crushes and Tisane Services” section above for more information about adding an extra chat day to an unlimited messaging period. And if I need to cancel a messaging period, I’ll let you know and give you a full refund (see the “Disclaimer” below for more information).
Refund Policy
This is the refund policy for 50-minute chats:
If for any reason you’re unable to attend a chat session, you can cancel anytime before the chat for a full refund. Also, if you’ve already paid for a chat but fail to attend it without canceling, your full payment will be refunded.
No refunds will be offered after a 50-minute chat takes place.
This is the refund policy for one-week messaging periods:
If for any reason you’re unable to participate in your messaging period, you can cancel anytime before it begins for a full refund. Also, if you’ve already paid for your messaging period but it goes by without me receiving any messages from you, your full payment will be refunded.
If you cancel your messaging period anytime before 5:30pm EST on the fourth day after it begins (the first day is Saturday), you’ll be refunded 50% of what you paid for the period. (Holidays and missed chat days don’t count.) No refunds will be given after that fourth day at 5:30pm. (But, again, if you don’t send any messages during that period, you’ll receive a full refund.)
To request a refund, simply send me an email at ashleyc@questionsandtisane.com, and I’ll refund your payment to you.
Privacy Policy
Your privacy is very important to me. Any information you share with me will be handled according to the Questions and Tisane Privacy Policy. Additionally, I will never disclose the details of our chats or messaging periods with anyone unless I have your permission or am legally obligated to do so.
To further protect your privacy, if you’ve chosen to use Google Chat, I will delete our chat from my Google account sixty (60) days after the last message has been exchanged. If you become a client and for any reason you don’t have a copy of your chats or messages but would like one, please let me know before that 60-day period has elapsed.
If you’ve chosen to communicate by phone, I’ll delete your number from my phone sixty (60) days after our last phone call. (If you choose not to sign up for a paid service, I’ll delete your number right away.)
However you choose to communicate, I will keep your completed Crushes and Tisane application form in case you decide to become a client or purchase another service in the future. If you would like me to delete your completed application, please let me know.
Updates
From time to time, I may update this Crushes and Tisane Policy. The most current version will always be posted here and indicated by the “Effective Date” above. Please check back frequently to see if any changes have been made. I’ll notify you of any material changes with a notice at the top of this policy and through email, but I get to decide which changes qualify as “material.” If you continue to use the Crushes and Tisane services after the “Effective Date,” you’re agreeing to the new policy.
Disclaimer
Crushes and Tisane is not a substitute for professional counseling or therapy. If you’re in need of either of these services, please see a qualified professional. When you send me a completed Crushes and Tisane application form, I’ll let you know whether I think professional counseling or therapy would be better for you.
And if, in the course of a chat or messaging period, I feel that counseling or therapy would be better for you, I’ll let you know. If this happens during a messaging period, I’ll cancel it and give you a full refund.
I offer no guarantees as a result of using my Crushes and Tisane services. My job is to listen to you talk about your crush and help you sort through your feelings or offer advice if you ask for it. It’s up to you to decide how you use the information and guidance I give you. And even if you do follow my advice, I still offer no guarantees. The most I can say is that I will listen mindfully and without judgment to what you share with me and give you the best advice I can for your situation. The rest is in your hands.